Oni Ramp support · UK
Oni Ramp FAQ.
Independent UK skatewear: first drop, T-shirt sizes, delivery and returns. Order answers apply once the shop is live. For anything else, email info@oniramp.co.uk.
01 · Frequently asked questions
Everything without the runaround.
01 · Products
When is the first Oni Ramp drop?
The first drop is a small run of heavyweight graphic T-shirts. Updates and release details will appear on the first drop page. Nothing is for sale until then.
How do I choose the right size?
When products are live, use the size guide on the product page. Compare it with a T-shirt you already own and like the fit of.
Will sold-out products return?
Some designs may return. Others will stay limited. Restocks will be posted here and on social channels.
02 · Orders
How do I know my order went through?
Once checkout is live you will get a confirmation email. If it is not in your inbox, check junk and confirm the payment left your account before ordering again.
Can I change or cancel my order?
Email info@oniramp.co.uk as soon as you can, with your order number. We will try to help, but we cannot guarantee a change once fulfilment has started.
I entered the wrong address. What should I do?
Contact us immediately with your order number and the correct address. If the parcel has already gone out, we may not be able to redirect it.
03 · Delivery
How much does delivery cost?
Options and prices will show at checkout before you pay, once the first drop is live.
How long will delivery take?
Estimated times will show at checkout. Launches can take longer to dispatch. We will say so if a delay is known.
Will I receive tracking?
If the service includes tracking, it will be emailed to the address used on the order after dispatch.
04 · Payments
Which payment methods do you accept?
Methods will show at checkout when the shop opens. Oni Ramp does not store your full card details.
Why was my payment declined?
Check billing details match your bank and that funds are available. If it still fails, try another method or contact your bank.
05 · Returns & refunds
Can I return an item?
UK customers have 14 days after delivery to cancel under the Consumer Contracts Regulations.
Oni Ramp also offers a 30-day returns period from delivery for eligible items. Items must be unworn, unwashed and in original condition.
Email info@oniramp.co.uk with your order number before sending anything back. Full detail is on the returns policy. This does not affect your statutory rights.
What if my item is faulty or incorrect?
Email us with your order number, what is wrong, and clear photos. We will put it right under UK consumer law.
How long does a refund take?
After we check the return, the refund goes to the original payment method. Your bank may take a little longer to show it.
06 · Offers & discounts
Can I use more than one discount code?
Unless an offer says otherwise, one code per order. Codes cannot usually be added after checkout.
Do sale items have the same return rights?
Yes. A sale price does not remove your statutory rights. Extra promo rules will be stated with the offer.
Send the details and a real person will get back to you.