Oni Ramp FAQ.

We are building the first release properly rather than rushing it. Launch details will be posted on the website and Oni Ramp social channels when everything is ready.

Check the size guide on the individual product page before ordering. Compare the measurements with a T-shirt or hoodie you already own and like the fit of.

Some designs may return and others may be limited. Restock information will be shared on the website and social channels when confirmed.

You should receive an order-confirmation email after checkout. If it is not in your inbox, check your junk folder and confirm that the payment left your account before placing another order.

Email info@oniramp.co.uk as soon as possible with your order number. We will try to help, but we cannot guarantee changes once an order has entered fulfilment.

Contact us immediately with your order number and the correct delivery address. If the parcel has already been dispatched, we may not be able to redirect it.

Available delivery services and the exact cost will be shown at checkout before you pay.

The estimated timeframe for each available service will be shown at checkout. During launches or busy periods, dispatch may take longer. Any known delay will be communicated clearly.

If your selected delivery service includes tracking, the details will be sent to the email address used for your order once the parcel has been dispatched.

All currently accepted payment methods will be displayed securely at checkout. Oni Ramp does not receive or store your full card details.

Check that your billing details match those held by your bank and that sufficient funds are available. If the problem continues, contact your bank or try another payment method shown at checkout.

Yes. Oni Ramp offers a 30-day returns period from delivery for eligible items. Items must be unworn, unwashed and returned in their original condition.

Email info@oniramp.co.uk with your order number before sending anything back. We will provide the return instructions privately. This policy does not affect your statutory rights.

Contact us as soon as possible with your order number, a description of the problem and clear photographs. We will explain the next step and put it right in line with your consumer rights.

We will confirm when the return has been checked and the refund has been issued to the original payment method. Your bank or payment provider may then need additional time to show it in your account.

Unless an offer specifically says otherwise, only one discount code can be used per order. Codes cannot normally be applied after checkout has been completed.

Yes. Buying an item in a sale does not remove your statutory rights. Any additional promotional conditions will be stated clearly with the offer.