Returns Policy
Last updated: 13 July 2026
At Oni Ramp, we want you to be completely satisfied with your purchase. If something isn't right, please get in touch and we'll do our best to resolve the issue quickly.
Online Returns
If you purchase from our website, you can request a return within 14 days of receiving your order.
To start a return, please email:
Please include:
Your full name
Your order number
The item(s) you wish to return
The reason for the return
Return Conditions
To be eligible for a return, items must be:
Unworn
Unwashed
In their original condition
Returned with any tags and original packaging where reasonably possible
We may be unable to accept returns if an item has been worn, washed, damaged, marked, or returned in a condition that prevents it from being resold.
Return Postage
Unless an item is faulty, damaged, or incorrect, customers are responsible for the cost of returning their order.
We recommend using a tracked delivery service, as Oni Ramp cannot accept responsibility for items lost or damaged during their return.
Refunds
Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible by emailing:
Please include:
Your order number
A description of the issue
Clear photographs showing the fault or damage, where applicable
If the item is confirmed to be faulty, damaged, or incorrect, we will provide a replacement, repair, refund, or another appropriate solution in accordance with your rights under UK consumer law.
Exchanges
If you would like to exchange an item for a different size or another product, please contact us at:
All exchanges are subject to stock availability.
Non-Returnable Items
We may be unable to accept returns for:
Items that have been worn or washed
Items damaged after delivery
Personalised or custom-made products
Sale items clearly marked as Final Sale, unless they are faulty
Nothing in this Returns Policy affects your statutory rights under UK consumer law.
Pop-up Shop Purchases
Returns for items purchased at Oni Ramp pop-up events may be handled differently from online purchases.
Please contact us with proof of purchase, and we'll be happy to advise you.
Marketplace Orders
If you purchased an Oni Ramp product through Amazon, eBay, or another online marketplace, please follow that platform's returns process in the first instance, as their policies may also apply.
Contact
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: info@oniramp.co.uk
Website: https://www.oniramp.co.uk