Oni Ramp Returns.

More time to make your mind up

Oni Ramp offers a voluntary 30-day returns period for eligible items. You may request a return within 30 days of receiving your order.

This 30-day policy is in addition to your statutory rights and does not replace or restrict them.

If you use our voluntary returns policy after the statutory cancellation period has ended, the item must be unworn, unwashed, unused and in its original condition, with any original tags still attached.

During the statutory cancellation period, you may inspect clothing in the same way you reasonably could in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and condition of the item and its value is reduced, the law may allow a corresponding deduction from the refund.

Contact us before sending it

Email info@oniramp.co.uk with:

• your full name and order number;
• the item you want to return;
• the reason for the return, if you wish to give one; and
• clear photographs if the item is faulty, damaged or incorrect.

We will reply with the return instructions and the appropriate return address. Please do not send a parcel to an address found elsewhere unless we have confirmed it for your return.

You do not need to give a reason when exercising a statutory right to cancel an eligible online order.

Who pays for the return?

If you are returning an eligible item because you changed your mind, chose the wrong size or no longer want it, you are normally responsible for the return postage cost.

If the item is faulty, damaged, not as described or we sent the wrong item, Oni Ramp will cover reasonable return costs or provide another suitable return method where required.

Use a reliable postal service and keep proof of postage until the return and any refund are complete.

We cannot take responsibility for a return parcel that does not reach us where the loss is outside our control, so proof of postage matters.

How refunds work

Approved refunds will be made to the original payment method unless another method has been expressly agreed.

Where statutory cancellation rights apply, we will process the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, acceptable evidence that they have been sent back.

If you cancel the whole eligible online order under your statutory cancellation rights, the refund includes the cost of our standard delivery service. If you chose a more expensive delivery option, such as express delivery, the additional amount above the standard delivery cost does not normally have to be refunded.

For a partial return or a return made only under Oni Ramp's additional voluntary 30-day policy, the original delivery charge is not normally refunded unless the law requires otherwise.

Once we issue a refund, your bank or payment provider may need additional time to show the money in your account.

When something is wrong

If an item arrives faulty, damaged, not as described or different from what you ordered, contact us as soon as possible with your order number and clear photographs where useful.

Your consumer rights are separate from our voluntary returns policy. Depending on the circumstances, your legal remedies may include a refund, repair, replacement or price reduction.

Sale items have the same statutory rights as full-price items.

Do not dispose of, alter, wash or attempt to repair an item you believe is faulty before contacting us, unless we tell you otherwise.

This policy does not remove your rights

For most goods bought online, UK consumers have a legal right to tell the seller that they wish to cancel within 14 days of receiving the goods. They then normally have a further 14 days to return them.

You do not have to give a reason for exercising this cancellation right where it applies.

Separate consumer protections apply when goods are faulty, damaged, misdescribed or otherwise fail to meet legal requirements.

Nothing in this policy limits or replaces your statutory rights.

Last updated: 21 August 2026.